Exceptional customer and client service doesn’t happen by accident—it’s the result of thoughtful planning, consistent training, and clear expectations. A well-crafted customer service playbook can be your team’s guide to navigating every interaction with professionalism, empathy, and confidence. Here’s how you can develop a playbook that empowers your office team to deliver … [Read more...] about Creating a Customer Service Playbook for Your Office Team
Tools
The Creative Problem-Solver’s Toolkit: A Checklist for Office Challenges
Problem-solving is one of your most important skills for managing an office. This toolkit provides you with a series of creative techniques to tackle a variety of office challenges, from conflicts to tight deadlines. Use the following strategies to approach problems in new and innovative ways. Creative Problem-Solving Checklist Brainstorming: Open the Floodgates of … [Read more...] about The Creative Problem-Solver’s Toolkit: A Checklist for Office Challenges
Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
You’re the hub of activity and the go-to problem solver when you are an office manager. You’ve probably answered the same questions more times than you can count or had to troubleshoot chaos when key team members were out of the office. These scenarios—and many more—underscore the critical need for Standard Operating Procedures (SOPs) in your office. SOPs might not … [Read more...] about Why Every Office Manager Should Create Standard Operating Procedures (SOPs)
How to Track Employee Hours: A Guide for Office Managers
Keeping track of employee hours might not be the most glamorous part of your job, but it’s one of the most important. Whether you're managing a bustling office or a small, hybrid team, accurate time tracking keeps payroll on target, ensures compliance, and gives you visibility into how your team spends their time. The good news? There are more options than ever to make this … [Read more...] about How to Track Employee Hours: A Guide for Office Managers
Create Your Own Key Contacts Cheat Sheet
When things go sideways in the office—a printer meltdown, a flooded bathroom, or a sudden software crash—you don’t want to waste time digging through old emails or shared drives to find the right person to call. That’s where your Key Contacts Cheat Sheet comes in. Think of this as your office emergency contact list and your daily go-to. Whether you’re onboarding a new team … [Read more...] about Create Your Own Key Contacts Cheat Sheet
Choosing and Using Project Management Software: A Guide for Office Managers
No matter what industry you’re in, if your team juggles tasks, deadlines, and collaboration, project management software can be a game changer. Whether you're running the front office of a design firm, overseeing operations in a manufacturing company, or managing a busy corporate team, the right project management tool can bring order to the chaos, make you look like a rock … [Read more...] about Choosing and Using Project Management Software: A Guide for Office Managers
10 Good Things to Work on in June: A To-Do List for Office Managers
June has a rhythm all its own. For many workplaces, it marks the end of one busy season and the slow ramp-up to another. It’s a month that offers breathing room—just enough to pause, assess, and prepare for what’s next. Whether you manage a corporate office, nonprofit, creative agency, or small business, here are ten smart things you can tackle in June to keep your workplace … [Read more...] about 10 Good Things to Work on in June: A To-Do List for Office Managers
Jobs to Tackle in May: A Guide for Office Managers
May can feel like a balancing act. You’re deep into the year’s momentum, but summer vacations, mid-year reviews, and budget planning are right around the corner. It’s the perfect time to knock out a few key projects that will keep your office running smoothly through the busy months ahead. Here’s a look at some smart jobs to tackle in May. 1. Mid-Year Planning and Goal … [Read more...] about Jobs to Tackle in May: A Guide for Office Managers
The Office Manager’s Ultimate Checklist: Key Responsibilities That Drive Success
As an office manager, you're the heartbeat of your workplace, ensuring everything runs smoothly and efficiently. Your role is multifaceted, touching on various aspects that keep the office environment productive and positive. Let's dive into some of the key responsibilities you'll handle in this dynamic position. First and foremost, you're the organizational guru. It's your … [Read more...] about The Office Manager’s Ultimate Checklist: Key Responsibilities That Drive Success