You’ve probably dealt with it more than once: that one employee who always seems to stroll in 10, 15, or even 30 minutes late. Not just once in a while—but regularly. It throws off team dynamics, irritates coworkers, and sends the message that punctuality is optional. The trick is handling it without creating unnecessary drama—or letting it slide until it becomes a major … [Read more...] about How to Handle Chronically Late Staffers Without Losing Your Cool
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Using Performance Improvement Plans (PIPs) Effectively with Staff
One of the toughest parts of your job is addressing underperformance. It’s never fun to have those difficult conversations, but when handled thoughtfully, they can be a real turning point—not just for the employee, but for your whole team. That’s where a Performance Improvement Plan (PIP) comes in. Done right, a PIP isn’t a punishment—it’s a tool for clarity, accountability, … [Read more...] about Using Performance Improvement Plans (PIPs) Effectively with Staff
Jobs to Tackle in May: A Guide for Office Managers
May can feel like a balancing act. You’re deep into the year’s momentum, but summer vacations, mid-year reviews, and budget planning are right around the corner. It’s the perfect time to knock out a few key projects that will keep your office running smoothly through the busy months ahead. Here’s a look at some smart jobs to tackle in May. 1. Mid-Year Planning and Goal … [Read more...] about Jobs to Tackle in May: A Guide for Office Managers
Turning Complaints into Opportunities: A Guide to Effective Customer and Client Conflict Resolution
No matter how well-run your office is, complaints from customers and clients are bound to happen. Instead of seeing them as setbacks, think of them as opportunities to strengthen trust and loyalty. Handled thoughtfully, a complaint can transform a negative experience into a moment of connection that builds lasting relationships. Here’s your guide to resolving complaints … [Read more...] about Turning Complaints into Opportunities: A Guide to Effective Customer and Client Conflict Resolution
Turning Around Underperformance: Strategies for Tough Conversations
You wear many hats, from overseeing daily operations to ensuring the team's productivity. One of the more challenging aspects of your role is handling underperformance. It's a delicate task that requires a balance of empathy, clear communication, and strategic action. Here's a step-by-step guide to help you navigate this complex issue effectively. Recognize the Signs … [Read more...] about Turning Around Underperformance: Strategies for Tough Conversations
Email Like a Pro: Tips for Clear, Professional Communication
You likely send and receive countless emails daily. Effective email communication is crucial for maintaining professionalism, ensuring clarity, and fostering good relationships with your team, clients, and vendors. Mastering email etiquette can significantly improve how your messages are perceived and ensure smooth, efficient communication. Here’s how you can perfect your email … [Read more...] about Email Like a Pro: Tips for Clear, Professional Communication
Professional Associations Every Office Manager Should Know
Staying informed and connected is key to thriving in your role. Whether you're looking to sharpen your skills, expand your network, or gain certifications, joining a professional association can be a game-changer. These organizations provide invaluable resources, training, and opportunities tailored to the diverse challenges office managers face daily. Below, you'll find a … [Read more...] about Professional Associations Every Office Manager Should Know
Key Financial Reports Every Employer Needs from Their Office Manager
The office manager is often the go-to person for financial insights that help keep the organization on track. Your ability to provide clear, accurate, and timely financial reports is critical to helping your employer make informed decisions. But what reports should you prioritize? Here’s a breakdown of the key financial reports every employer needs—and why they … [Read more...] about Key Financial Reports Every Employer Needs from Their Office Manager
Boost Efficiency by Automating Your Office’s Most Tedious Tasks
As an office manager, your to-do list probably feels never-ending. From scheduling meetings to tracking expenses, you handle countless tasks daily. While many of these tasks are crucial, they can also be incredibly repetitive and time-consuming. That's where automation comes in. By automating repetitive tasks, you can free up your time, reduce stress, and focus on more … [Read more...] about Boost Efficiency by Automating Your Office’s Most Tedious Tasks
From Boring to Brilliant: How to Inject Creativity into Everyday Office Tasks
Let’s face it—office management can often feel like a series of repetitive, mundane tasks: scheduling meetings, filing paperwork, organizing team events. While these tasks are essential, they can sometimes feel draining or uninspiring. However, what if you could take those "boring" duties and transform them into opportunities for creativity and engagement? Injecting … [Read more...] about From Boring to Brilliant: How to Inject Creativity into Everyday Office Tasks