Exceptional customer and client service doesn’t happen by accident—it’s the result of thoughtful planning, consistent training, and clear expectations. A well-crafted customer service playbook can be your team’s guide to navigating every interaction with professionalism, empathy, and confidence. Here’s how you can develop a playbook that empowers your office team to deliver … [Read more...] about Creating a Customer Service Playbook for Your Office Team
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Preparing Your Office for Rapid Business Growth
Rapid business growth can be an exciting time—it means the hard work is paying off. But as the office manager, you know that with growth comes new challenges. To stay ahead of the curve, you’ll need to prepare your office to handle the demands of expansion while maintaining efficiency and morale. Here’s how to get your office ready for a growth surge. 1. Assess … [Read more...] about Preparing Your Office for Rapid Business Growth
Office Design with a Creative Twist: Boost Productivity and Morale
As an office manager, one of your main goals is to create an environment that promotes both productivity and morale. While the standard cubicle or desk arrangement might be functional, a creative office design can transform your workspace into a place where people are not just working, but thriving. By incorporating innovative design elements, such as flexible layouts, … [Read more...] about Office Design with a Creative Twist: Boost Productivity and Morale
How to Create a Calm, Focused Environment in a Small Office
It only takes one loud phone call or a string of interruptions to derail productivity in a small office. When space is limited and everyone works within earshot of one another, creating a calm and focused environment isn’t a luxury—it’s a necessity. Picture this: you're trying to finalize a report while two coworkers chat about weekend plans right behind you, someone’s printer … [Read more...] about How to Create a Calm, Focused Environment in a Small Office
Do I Fire A Staffer Who Doesn’t Deserve It?
By Lynne Curry Question: When our newly hired general manager pulled me into his office this morning, he asked me to fire a staff member, an individual I know well and who’s always impressed me as a hard worker. I run our company’s HR department. I asked, “Could you give me the details, so I can create a solid case for our file?” The GM, a fifty-something white man … [Read more...] about Do I Fire A Staffer Who Doesn’t Deserve It?
Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers
You’re always thinking about how to support your team, boost productivity, and stay competitive in a changing workplace. One way to do all three? Offer AI upskilling as an employee benefit. You’ve probably heard plenty of buzz about artificial intelligence transforming industries—but the practical question is: how can your team keep up? The answer might be simpler than you … [Read more...] about Offering AI Upskilling as a Job Benefit: A Smart Move for Office Managers
Revenge Quitting: Why Employees Are Sabotaging Employers on Their Way Out
By Lynne Curry On Adam’s last day, he recorded a TikTok video walking through his employer’s facility, pointing out every OSHA violation. The video amassed millions of views, prompting an investigation and hefty fines for the company. Maggie managed her company’s social media accounts. After a heated argument with her boss, she changed all the account passwords and … [Read more...] about Revenge Quitting: Why Employees Are Sabotaging Employers on Their Way Out
Navigating Legal Risks in Return-to-Office Mandates
By Lynne Curry As employers push forward with their return-to-office (RTO) policies, many unknowingly step into legal minefield. The shift back to in-person work presents a host of challenges—especially for employers balancing productivity with legal obligations. Whether it’s handling accommodation requests, avoiding discrimination claims, or ensuring compliance with … [Read more...] about Navigating Legal Risks in Return-to-Office Mandates
The Power of Good Habits for Office Managers
As an office manager, your role demands a unique blend of organization, leadership, and adaptability. The ability to develop and maintain good habits can be a game-changer in managing your workload, reducing stress, and boosting your effectiveness. Drawing insights from popular books like Atomic Habits by James Clear, this article explores the power of habits and practical … [Read more...] about The Power of Good Habits for Office Managers
How to Handle Staff Scheduling Challenges Without Losing Your Mind
Staff scheduling can feel like a never-ending puzzle—one where the pieces keep shifting, employees swap shifts last minute, and unexpected absences throw everything off balance. No matter what industry you’re in, managing schedules effectively is crucial to keeping operations running smoothly and maintaining team morale. If you’re tired of constant scheduling headaches, here’s … [Read more...] about How to Handle Staff Scheduling Challenges Without Losing Your Mind