You’ve probably dealt with it more than once: that one employee who always seems to stroll in 10, 15, or even 30 minutes late. Not just once in a while—but regularly. It throws off team dynamics, irritates coworkers, and sends the message that punctuality is optional. The trick is handling it without creating unnecessary drama—or letting it slide until it becomes a major … [Read more...] about How to Handle Chronically Late Staffers Without Losing Your Cool
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Tech Training That Sticks: Empowering Your Team with New Tools
Implementing new tools in the office is an exciting opportunity to boost productivity and streamline operations. However, the success of these tools depends not only on their functionality but also on how well your team adapts to them. As an office manager, effective training is key to ensuring that your staff can use new tools efficiently and confidently. So, how do you go … [Read more...] about Tech Training That Sticks: Empowering Your Team with New Tools
10 Productivity Pitfalls to Avoid in Your Office Operations
Keeping your office running like a well-oiled machine requires more than hard work—it takes a sharp eye to identify and eliminate obstacles that can derail productivity. Here are 10 common pitfalls that could be slowing your team down, along with tips to avoid them: Overcomplicated Processes When workflows are overly complex, it’s easy for tasks to bog down. Simplify … [Read more...] about 10 Productivity Pitfalls to Avoid in Your Office Operations
Be Ready for the Unexpected in Your Office
You are no stranger to the unpredictable when you work as an office manager. Whether it’s an unexpected staff absence, a sudden tech glitch, or a surprise client visit, challenges will inevitably arise. The key to navigating these situations lies not only in your ability to react but also in your proactive approach to problem-solving. Combining creativity with strategy can help … [Read more...] about Be Ready for the Unexpected in Your Office
How to Handle Difficult Customers and Clients with Grace
You’re no stranger to challenging interactions with customers and clients. Whether it’s dealing with complaints, navigating miscommunications, or calming someone upset, your ability to handle these situations with professionalism and composure is a critical skill. Mastering the art of diplomacy not only helps resolve issues but also builds trust and strengthens relationships. … [Read more...] about How to Handle Difficult Customers and Clients with Grace
Office Technology Upgrades That Pay for Themselves
Investing in office technology can feel like a big commitment, but the right upgrades often pay for themselves in time savings, cost reductions, and improved efficiency. As an office manager, you’re in the perfect position to identify which tools and systems can deliver the biggest return on investment (ROI). Here are some smart technology upgrades to consider and how they can … [Read more...] about Office Technology Upgrades That Pay for Themselves
Boost Efficiency by Automating Your Office’s Most Tedious Tasks
As an office manager, your to-do list probably feels never-ending. From scheduling meetings to tracking expenses, you handle countless tasks daily. While many of these tasks are crucial, they can also be incredibly repetitive and time-consuming. That's where automation comes in. By automating repetitive tasks, you can free up your time, reduce stress, and focus on more … [Read more...] about Boost Efficiency by Automating Your Office’s Most Tedious Tasks
The Business Impact of Immigration Raids: How to Plan for Staff Shortages and Operational Disruptions
Immigration enforcement activity can create ripple effects far beyond the headlines. For office managers in any industry, it’s important to recognize that ICE (Immigration and Customs Enforcement) raids and related activity may directly or indirectly impact your staff. Even if your team members are not personally targeted, fear and uncertainty can lead to sudden absenteeism, … [Read more...] about The Business Impact of Immigration Raids: How to Plan for Staff Shortages and Operational Disruptions
The Heroine with a Headcount: Handling the Disruption Diva
By Lynne Curry Question: We thought we’d hit the jackpot when we hired “Sonali.” She possessed all the right skills, and her interview dazzled. My manager said, “I love her fresh thinking. Keep her happy; we need her.” The trouble surfaced in week three. Sonali pinged me on Slack. “FYI—our ticket system’s outdated. I built a new one in Notion. Should triple … [Read more...] about The Heroine with a Headcount: Handling the Disruption Diva
How to Get the Most Out of Collaboration Tools for Your Team
As an office manager, you know that seamless collaboration is key to a productive and harmonious workplace. With the rise of remote work and geographically dispersed teams, collaboration tools have become indispensable. These tools can enhance communication, streamline project management, and boost overall efficiency. Here’s how you can effectively use collaboration … [Read more...] about How to Get the Most Out of Collaboration Tools for Your Team